How a Digital Human Increased Average Order Value by 30% and Generated +$14,000 in Extra Revenue,
without any ad spent
How a Digital Human
Increased Average Order
Value by 30% and Generated +$14,000 in Extra Revenue, without any ad spent
How a Digital Human
Increased Average
Order Value by 30%
and Generated +$14,000
in Extra Revenue,
without any ad spent
Meet Marta, the Digital Human who sells, supports, and builds real customer relationships 24/7 for a diet catering brand.
Meet Marta, the Digital Human who sells, supports, and builds real customer relationships 24/7 for a diet catering brand.
Meet Marta, the Digital Human who sells, supports, and builds real customer relationships 24/7 for a diet catering brand.
Key Results at a Glance
+$14,000
revenue in 5 months
+30%
average order value
+$1,700
premium package sold
24/7
instant responses
(avg. 40–60 seconds)
$0
spent on marketing
Key Results at a Glance
+$14,000
revenue in 5 months
revenue in 5 months
+30%
average order value
average order value
+$1,700
premium package sold
premium package sold
24/7
instant responses
instant responses
(avg. 40–60 seconds)
$0
spent on marketing
spent on marketing
THE CHALLENGE
THE CHALLENGE
High-Volume Customer Conversations, Limited Time
High-Volume Customer Conversations,
Limited Time
Fitmeal has a stable customer base with clear expectations:
fast answers, real advice, and continuous contact. At the same time, the team was under constant pressure from a growing number of incoming messages.
Fitmeal has a stable customer base with clear expectations:
fast answers, real advice, and continuous contact. At the same time, the team was under constant pressure from a growing number of incoming messages.
High volume
of daily customer messages
High volume
of daily customer messages
High volume
of daily customer messages
Expectation
of immediate responses
Expectation
of immediate responses
Expectation
of immediate responses
Limited resources for follow-ups
and relationship building
Limited resources for follow-ups
and relationship building
Limited resources for follow-ups
and relationship building
No structured upsell
or reminder process
No structured upsell
or reminder process
No structured upsell
or reminder process
Time pressure during peak hours (morning & evening)
Time pressure during peak hours (morning & evening)
Time pressure during peak hours (morning & evening)
Customers communicating 24/7, support available only in business operating hours
Customers communicating 24/7, support available only in business operating hours
Customers communicating 24/7, support available only in business operating hours
Different approaches
Different approaches
They Tried Different Solutions…
They Tried Different Solutions…
They Tried Different Solutions…
…but manual Support Alone Wasn’t Enough
…but manual Support Alone Wasn’t Enough
…but manual Support Alone Wasn’t Enough
Fitmeal experimented with multiple approaches — extending team availability, increasing manual effort, and testing automation tools meant to reduce the workload.
Fitmeal experimented with multiple approaches — extending team availability, increasing manual effort, and testing automation tools meant to reduce the workload.
Fitmeal experimented with multiple approaches — extending team availability, increasing manual effort, and testing automation tools meant to reduce the workload.
None of them enabled natural, ongoing conversations or allowed customers to be supported at the exact moment they needed help.
None of them enabled natural, ongoing conversations or allowed customers to be supported at the exact moment they needed help.
None of them enabled natural, ongoing conversations or allowed customers to be supported at the exact moment they needed help.
Manual support
Manual support
Manual support
delayed responses
delayed responses
delayed responses
Traditional automation
Traditional automation
Traditional automation
unnatural tone
unnatural tone
unnatural tone
Short-term fixes
Short-term fixes
Short-term fixes
no scalability
no scalability
no scalability
And no continuity of the relationship
And no continuity of the relationship
And no continuity of the relationship
Why Previous Attempts Failed?
Why Previous Attempts Failed?
Why Previous Attempts Failed?
In diet catering, the relationship with the customer is everything.
In diet catering, the relationship with the customer is everything.
In diet catering, the relationship with the customer is everything.
People expect clarity, fast support, and sometimes, a conversation with someone who understands their goals and challenges. No previous system delivered that.
People expect clarity, fast support, and sometimes, a conversation with someone who understands their goals and challenges. No previous system delivered that.
People expect clarity, fast support, and sometimes, a conversation with someone who understands their goals and challenges. No previous system delivered that.
THE SOLUTION – QUANTUM'S DIGITAL HUMAN
THE SOLUTION – QUANTUM'S DIGITAL HUMAN
The Breakthrough
The Breakthrough
The Breakthrough
Introducing Marta – Fitmeal’s Digital Human,
a virtual customer success & caretaker operating 24/7 across all key channels:
Introducing Marta – Fitmeal’s Digital Human,
a virtual customer success & caretaker operating 24/7 across all key channels:
Introducing Marta – Fitmeal’s Digital Human, a virtual customer success & caretaker operating 24/7 across all key channels:
Messenger
Contact Forms
DIGITAL HUMAN IN ACTION
DIGITAL HUMAN IN ACTION
Marta worked exclusively on existing leads and customers, using Neuron Leads
to revive conversations, follow up naturally, and re-engage inactive users.
Marta worked exclusively on existing leads and customers, using Neuron Leads to revive conversations, follow up naturally, and re-engage inactive users.
Marta worked exclusively on existing leads and customers, using Neuron Leads to revive conversations, follow up naturally, and re-engage inactive users.
INSTANT IMPROVEMENTS
INSTANT IMPROVEMENTS
What made
the difference?
What made
the difference?
What made
the difference?
Fully natural, human-like language
Fully natural, human-like language
Fully natural, human-like language
Average response time, under 1 minute
Average response time, under 1 minute
Average response time,
under 1 minute
Full conversation context & conversation memory
Full conversation context & conversation memory
Full conversation context & conversation memory
One system handling both support and sales
One system handling both support and sales
One system handling both support and sales
Taking care of current customerbase helped improve retention rate, and customer satisfaction
Taking care of current customerbase helped improve retention rate, and customer satisfaction
Taking care of current customerbase helped improve retention rate, and customer satisfaction
Marta
Hey Jane , I wanted to reach out because I saw your last order was paused after the delivery issue last week. I’m really sorry about that! I know how frustrating it is when food plans don’t line up with your day.
Thanks for checking in.Yeah, that delivery really threw me off — I rely on those meals during workdays.
Marta
I completely get that. I’ve already flagged this with our logistics team and adjusted your next deliveries to a safer time window.I’ve also added a couple of your usual high-protein meals on the house — you should be all set moving forward 🤍
Marta
Hey Jane , I wanted to reach out because I saw your last order was paused after the delivery issue last week. I’m really sorry about that! I know how frustrating it is when food plans don’t line up with your day.
Thanks for checking in.Yeah, that delivery really threw me off — I rely on those meals during workdays.
Marta
I completely get that. I’ve already flagged this with our logistics team and adjusted your next deliveries to a safer time window.I’ve also added a couple of your usual high-protein meals on the house — you should be all set moving forward 🤍
Marta
Hey Jane , I wanted to reach out because I saw your last order was paused after the delivery issue last week. I’m really sorry about that! I know how frustrating it is when food plans don’t line up with your day.
Thanks for checking in.Yeah, that delivery really threw me off — I rely on those meals during workdays.
Marta
I completely get that. I’ve already flagged this with our logistics team and adjusted your next deliveries to a safer time window.I’ve also added a couple of your usual high-protein meals on the house — you should be all set moving forward 🤍
DIGITAL HUMAN'S PERFORMANCE
DIGITAL HUMAN'S PERFORMANCE
Results?
Results?
Results?
The Numbers Speak Clearly.
The Numbers Speak Clearly.
The Numbers Speak Clearly.
+$14,000
+$14,000
+$14,000
of extra revenue in 5 months
of extra revenue in 5 months
of extra revenue in 5 months
24/7
24/7
24/7
instant responses
instant responses
instant responses
(avg. 40–60 seconds)
(avg. 40–60 seconds)
(avg. 40–60 seconds)
+30%
+30%
+30%
average order value
average order value
average order value
+$1,700
+$1,700
+$1,700
premium package sold
premium package sold
premium package sold
$0
$0
$0
spent on marketing
spent on marketing
spent on marketing
Most importantly, all of this happened using Fitmeal’s existing customer base. No campaigns. No ads. Just well-designed conversations and a consistent process.
Most importantly, all of this happened using Fitmeal’s existing customer base. No campaigns. No ads. Just well-designed conversations and a consistent process.
Most importantly, all of this happened using Fitmeal’s existing customer base. No campaigns. No ads. Just well-designed conversations and a consistent process.
STORY HIGHLIGHT
STORY HIGHLIGHT
A Crisis That Turned
into the highest
LTV Customer.
A Crisis That Turned into the highest
LTV Customer.
A Crisis That Turned into the highest
LTV Customer.
At 4:30 AM, one of the customers, Karolina contacted Fitmeal, upset about missing her diet delivery. The team was asleep. Marta wasn’t.
At 4:30 AM, one of the customers, Karolina contacted Fitmeal, upset about missing her diet delivery. The team was asleep. Marta wasn’t.
At 4:30 AM, one of the customers, Karolina contacted Fitmeal, upset about missing her diet delivery. The team was asleep. Marta wasn’t.
What happened next?
What happened next?
What happened next?
Customer frustration
Customer frustration
Customer frustration
Karolina experiences issue with her delivery, and contacts fitmeal's customer support in the middle of the night.
Karolina experiences issue with her delivery, and contacts fitmeal's customer support in the middle of the night.
Marta steps in immediately
Marta steps in immediately
Marta steps in immediately
Marta replies instantly, explains everything calmly and with empathy, and collects all the nescessary details.
Marta replies instantly, explains everything calmly and with empathy, and collects all the nescessary details.
Marta alerts the founder
Marta alerts the founder
Marta alerts the founder
Marta prepares the full context for the Owner and alerts him, he has everything he needs in the morning to fix the issue.
Marta prepares the full context for the Owner and alerts him, he has everything he needs in the morning to fix the issue.
Owner resolves the issue
in 15 minutes after he wakes up
Owner resolves the issue
in 15 minutes after he wakes up
Owner resolves the issue
in 15 minutes after he wakes up
Relationship built over months
Relationship built over months
Relationship built over months
Karolina continued talking directly to Marta,
Trusted recommendations and upsells,
Eventually purchased the most expensive diet package, one of only 4 (!) sold the same year.
Karolina continued talking directly to Marta,
Trusted recommendations and upsells,
Eventually purchased the most expensive diet package, one of only 4 (!) sold the same year.
Karolina continued talking directly to Marta,
Trusted recommendations and upsells,
Eventually purchased the most expensive diet package, one of only 4 (!) sold the same year.
The proof, that Digital Human can become
a trusted, even preferred customer caretaker.
The proof, that Digital Human can become
a trusted, even preferred customer caretaker.
The proof, that Digital Human can become
a trusted, even preferred customer caretaker.
CEO'S TESTIMONY
CEO'S TESTIMONY
Founder’s Perspective:
Founder’s Perspective:
Founder’s Perspective:
"At First I Was Sceptical. Now I Can’t Imagine Working Without Her."
"At First I Was Sceptical. Now I Can’t Imagine Working Without Her."
"At First I Was Sceptical. Now I Can’t Imagine Working Without Her."
Lucas
Fitmeal's CEO
I didn’t believe a Digital Human could sell diets, support customers, and build real relationships. Today, I can honestly say Marta does it faster and better than anyone we had before.
I didn’t believe a Digital Human could sell diets, support customers, and build real relationships. Today, I can honestly say Marta does it faster and better than anyone we had before.
I didn’t believe a Digital Human could sell diets, support customers, and build real relationships. Today, I can honestly say Marta does it faster and better than anyone we had before.
The biggest surprise? Customers actively choose to talk to Marta, because they feel guided and remembered.
The biggest surprise? Customers actively choose to talk to Marta, because they feel guided and remembered.
The biggest surprise? Customers actively choose to talk to Marta, because they feel guided and remembered.
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Tired of your sales team repeating the same answers instead of closing deals?
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Welcome to the world, where your next Top Performer isn't human.
contact@quantumneuron.ai
Social Profiles
Created with 🖤 for technology
Quantum Neuron Inc. 169 Madison Ave STE 15768 New York, NY 10016
Welcome to the world, where your next Top Performer isn't human.
contact@quantumneuron.ai
Social Profiles
Quantum Neuron Inc. 169 Madison Ave STE 15768 New York, NY 10016
Created with 🖤 for technology
Welcome to the world, where your next Top Performer isn't human.
contact@quantumneuron.ai
Social Profiles
Created with 🖤 for technology
Quantum Neuron Inc. 169 Madison Ave STE 15768 New York, NY 10016