Quantum Neuron

Case study

Education

In its first month, Persona AI has already generated a contract worth twice the monthly cost of its cooperation.

The implementation of Persona AI at Rapid English, a language school, has already brought about noticeable changes in the first month of implementation, both from the office side and from the customers’ perspective.

Within the first month of implementing Persona AI, the system had generated a contract worth twice the monthly cost of its operation. This is real proof of how quickly the technology delivers tangible benefits, speeding up sales processes and providing a return on investment in record time.

There has been a significant increase in the speed of customer service: Response times have been reduced from 2–3 weeks to just 30–120 seconds. Customers did not recognise that they were speaking with Persona AI. Increased client interest showed that they initially preferred to speak with Persona AI versus someone from their staff.

Significant increase in speed of customer service: from 2-3 weeks to 30 seconds - 120 seconds

Customers did not recognise AI: clients preferred to talk to Persona than to a human being

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Challanges before Persona AI

Colin Rose Institute (operating as szybkiangielski.pl) struggled with a high office workload and a large volume of leads, stacking up to thousands per month.

The effective handling of sales leads was also a challenge, as customers were sometimes waiting up to 2 - 3 weeks for initial contact from the organization.

An additional issue was the moderation of negative comments posted by skeptics of the teaching method that was being used within its advertisements.

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Solution

An AI Persona named “Maya” was implemented and began handling customer inquiries via email, relieving the workload of employees.

Persona also became a member of the office team, helping colleagues create responses for difficult and demanding clients.

An AI Persona, Maya, has been implemented and has started to handle customers on e-mail, relieving the workload of employees.

Persona also became a member of the office team, helping colleagues to create answers for difficult and demanding clients.

Results of Persona's work

Profit from the first month

Within the first month of implementation, Persona AI gathered data from a client for a language course contract that was worth twice the amount of employing Persona AI for a month. This not only covered the investment but also generated a profit for Rapid English.

2520x faster response

2,520× faster responses Due to the huge number of inquiries, leads had previously waited up to two or three weeks for a response. Today, Persona responds in 30 seconds, equal to 2,520 times faster.

Relieving the office team

Even non technical staff who had not previously worked with AI technology found it easy to start working with Persona AI. Today, they not only have more time for course creatives and the optimization of course activities, but also benefit from consulting Persona during manual communication with customers.

Faster moderation

Moderation of negative comments under adverts sometimes took an entire day. Today, the team consults and answers with an empathetic, always kind and composed Persona, saving the staff additional time by not having to construct the responses themselves.

Quick and inexpensive onboarding

Onboarding human employees at Rapid English takes up to three months. During this time, employees are not yet performing their full duties and require the support of a more experienced member of the staff. Persona, however, was ready to operate within a few weeks and is now only being calibrated when needed.

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