Quantum Neuron

Case study

Education

In its first month, Persona AI has already generated a contract worth twice the monthly cost of its cooperation.

The implementation of Persona AI at the English language school has already brought about noticeable changes in the first month of cooperation - both from the office side and from the customers' perspective.

Significant increase in speed of customer service: from 2-3 weeks to 30 seconds - 120 seconds

Customers did not recognise AI: clients preferred to talk to Persona than to a human being

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Challanges before Persona AI

Colin Rose Institute (operating as szybkiangielski.pl) struggled with a high office workload and a high volume of leads counted in thousands per month.

The effective handling of sales leads was also a challenge, who were waiting for contact sometimes for 2 or 3 weeks.

A side issue also proved to be the moderation of negative comments posted by sceptics of the teaching method, published under advertisements.

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Solution

An AI Persona, Maya, has been implemented and has started to handle customers on e-mail, relieving the workload of employees.

Persona also became a member of the office team, helping colleagues to create answers for difficult and demanding clients.

Results of Persona's work

Profit from the first month

Persona AI, in the very first month after implementation, extracted data from the client for a contract for the language course worth twice the cost of a month's employment for Persona AI - not only funded the investment, but also allowed it to show a profit.

2520x faster response

Due to the huge number of enquiries, leads sometimes waited up to two or three weeks for a response. Today Persona responds in 30 seconds - that's 2520x faster!

Faster moderation

Moderation of negative comments under adverts sometimes even took a whole day. Today, the team consults answers with the empathetic, always kind and composed Personawhile saving time in constructing the answer yourself.

Relieving the office team

Even non-technical people who had not previously worked with AI technology found it easy to start working with Persona AI. Today, not only have more time for creative and optimisation activities, but also benefit from consultation with Persona during manual communication with customers.

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