Quantum Neuron

Case study

RealEstate

Automating Sales Conversations and Booking with Human-Like Precision

Since July 2024, Persona, which is a digital copy of Alpha Nova Founder Adam Malujda, has effectively taken over communication with prospects on the brand's Instagram.

The high level of account activity results in a constant flow of messages from those interested in collaboration of a very repetitive nature: questions about pricing, scope of services, availability dates for a meeting and the like. The implementation of Persona AI has relieved the workload, allowing human resources to be involved in more demanding and creative tasks.

Significant increase in speed of customer service: from 2-3 weeks to 30 seconds - 120 seconds

Customers did not recognise AI: clients preferred to talk to Persona than to a human being

See the change

Challanges before Persona AI

Alpha Nova’s Instagram DMs were overwhelmed daily by dozens of repetitive questions from real estate agents — about pricing, availability, services, and meeting slots.

See the change

Solution

Since July 2024, Persona AI — a digital copy of founder Adam Malujda — has taken over Instagram communication.

It works 24/7, replies naturally within seconds, answers detailed questions about the offer, and smoothly guides potential clients toward booking a meeting. It also promotes Alpha Nova’s events and sells tickets — all in one seamless conversation.

Manual Inbox check every 15 minutes are a thing of the past

Results of Persona's work

Response time dropped from 15+ minutes to 60–120 seconds

Response times to enquiries on Instagram have been reduced from several minutes - and in extreme cases even a day - to just 1-2 minutes, which has had a significant impact on keeping customers' attention and engagement.

Keeping potential customers engaged

Persona does not leave conversations unanswered, always ending the message with a question, keeping the conversation flowing and dynamic - even throughout the day. It always remembers the content of the conversation and thus provides a unique customer experience.

Team regained 2+ hours/day

The person previously responsible for handling Instagram has regained time for key responsibilities. She is now merely overseeing a process that previously took many hours a day.

Sales process with consistent follow-ups

Before Persona was implemented, many conversations would stop at the first contact stage - there was not enough time for systematic follow-ups, and manual reminders were unrealistic with the high number of enquiries. Persona drives sales consistently, taking care of every stage of the conversion and initiates reminders on its own, closing the sales process with a precision that was lacking before.

More appointments booked

The Persona carries the conversation through to the appointment - sending a link to the consultation, answering questions and finalising the call. This has increased the number of contracted sales calls.

Tired of your sales team repeating the same answers instead of closing deals?

Hire an AI Persona — before you hire another human.

4,800+ people have already chatted with AI Persona!